Privacy policy

Privacy Policy

Naqsh gold and diamond jewelry ("Naqsh Jewelry," "we," "us," or "our") operates https://naqsh.com.kw and its related online services.

We are registered in the State of Kuwait under Commercial Registration No. 2024/10741.

Our website is powered by Shopify.

This Privacy Policy explains how we collect, use, store, and disclose personal information when customers access our website, make purchases, communicate with us, or use our services.

1. Personal Information We Collect

Depending on your interaction with our website, we may collect:

  • Contact information, including name, email address, phone number, and delivery address.

  • Billing and payment-related information required for processing transactions.

  • Order history, products purchased, returns, and exchanges.

  • Account information and customer preferences.

  • Messages, inquiries, and customer-support communications.

  • Device information, browser details, IP address, and website usage information.

  • Cookies and similar technologies used to support website functionality, analytics, and applicable marketing activities.

Payment information is handled through Shopify and applicable payment service providers according to their security and processing arrangements.

2. How We Collect Information

Information may be collected:

  • Directly from customers during checkout, account registration, or inquiries.

  • Automatically through website interactions, cookies, and related technologies.

  • Through Shopify and service providers supporting transactions, delivery, customer service, and website functionality.

  • Through applicable third-party integrations.

3. How We Use Personal Information

We process information for purposes including:

  • Processing and fulfilling customer orders.

  • Arranging delivery and store pickup.

  • Managing payments, refunds, returns, and exchanges.

  • Responding to customer inquiries.

  • Managing pre-orders, customization requests, and repair services.

  • Maintaining customer accounts and transaction records.

  • Improving website performance and customer experience.

  • Detecting fraud and protecting website security.

  • Complying with legal and regulatory obligations.

  • Sending marketing communications where permitted by law and applicable preferences.

4. Sharing Personal Information

We may disclose relevant information to:

  • Shopify and its applicable service infrastructure.

  • Payment-processing providers.

  • Delivery and shipping companies.

  • IT, hosting, analytics, and customer-service providers.

  • Marketing and advertising partners where applicable and legally permitted.

  • Professional advisers and competent authorities where necessary or legally required.

We do not disclose customer information to unrelated third parties without an appropriate purpose or legal basis.

5. Shopify and Third-Party Services

Our website is powered by Shopify, which processes information to provide e-commerce functionality.

Information may be processed by Shopify and other service providers in countries outside Kuwait.

Some Shopify features may involve additional data processing for security, analytics, personalization, or advertising.

For further information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy/app-users

For relevant privacy requests involving Shopify, visit:

https://privacy.shopify.com/en

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Remember shopping-cart selections and preferences.

  • Support checkout and website functionality.

  • Improve website performance.

  • Measure visitor interactions.

  • Support relevant advertising where enabled and permitted.

Customers may manage certain cookie settings through their browsers and available website privacy controls.

Disabling essential functionality may affect parts of the shopping experience.

7. Marketing Communications

We may contact customers regarding products, offers, and updates where permitted.

Customers can unsubscribe from promotional emails using the unsubscribe instructions provided in those messages.

Opting out of marketing does not prevent essential order confirmations, transaction notifications, or customer-service communications.

8. Data Security

We take reasonable organizational and technical measures to protect personal information.

However, no online system or electronic transmission can be guaranteed to be completely secure.

Customers should protect their account credentials and avoid transmitting sensitive payment information through unsecured communication channels.

9. Data Retention

Personal information is retained for periods reasonably necessary to:

  • Fulfill transactions and provide services.

  • Maintain applicable accounting and business records.

  • Comply with legal obligations.

  • Resolve disputes.

  • Address fraud, security, or legitimate contractual matters.

Information will be handled in accordance with applicable retention and privacy requirements.

10. Customer Privacy Rights

Depending on applicable law and the circumstances, customers may be entitled to request access to, correction of, or deletion of their personal information.

Certain requests may be restricted where information must be retained for legitimate legal, accounting, contractual, or security purposes.

To submit an inquiry regarding personal information, contact naqshjewel@gmail.com.

We may request appropriate verification before processing privacy-related requests.

11. Children's Privacy

Our online services are not directed toward children.

We do not knowingly seek to collect personal information from children without any consent or authorization required by applicable law.

Parents or legal guardians may contact us if they believe a child has provided personal information improperly.

12. International Data Transfers

Some service providers may process or store information outside Kuwait.

Where applicable, international processing and transfers will be handled according to relevant legal requirements and service-provider safeguards.

Additional protections may apply to customers in jurisdictions with specific data-protection laws.

13. Third-Party Websites

Our website may contain links to third-party websites and services.

Such websites operate under their own privacy policies and practices.

Customers should review third-party policies before submitting personal information to those services.

14. Privacy Complaints

Customers who have concerns regarding personal information may contact Naqsh Jewelry using the details below.

Where applicable, customers may also exercise rights through competent regulatory or data-protection authorities.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, operational practices, or legal requirements.

The latest version will be published on our website with an updated revision date.

16. Contact Information

For privacy inquiries or requests:

Naqsh gold and diamond jewelry

Commercial Registration: 2024/10741

Email: naqshjewel@gmail.com

Phone: +965 90025003

Address: Shop No. 129, Ground Floor, Souk Al Kuwait, Oman Street, Block 8, Qibla, Kuwait City, Kuwait

Website: https://naqsh.com.kw