Refund policy

Return, Exchange & Repair Policy

At Naqsh Jewelry, we are committed to providing quality jewelry and transparent after-sales service.

Please review the following conditions before requesting a return, exchange, inspection, or repair.

1. Returns and Exchanges

1.1 Kuwait-Based Customers

Eligible jewelry may be returned or exchanged within 24 hours of purchase, subject to applicable Kuwait consumer-protection requirements.
The original purchase invoice must be presented.
Items must remain unused, unworn, and in their original condition and packaging.
Items showing evidence of use, damage, alteration, or tampering, including opened or damaged packaging where this affects the item's original condition or eligibility, may not qualify for a voluntary return or exchange.
All eligible returns and exchanges are subject to verification of the item's condition and purchase details.
The applicable return or exchange conditions must also be stated on the purchase invoice.

For online orders, the application of the return period remains subject to applicable laws governing delivery and consumer rights.

1.2 International Customers

Eligible international orders may be returned or exchanged within 7 days of the delivery date.
Customers should contact Naqsh Jewelry before dispatching any return to receive instructions.
Items must remain unused, unworn, and in their original condition and packaging.
For voluntary international returns, customers are responsible for return shipping costs, customs duties, taxes, and other applicable charges.
Return shipments should use a tracked and appropriately insured shipping service that accepts jewelry and precious goods.
Naqsh Jewelry reserves the right to inspect returned items before approving a voluntary refund or exchange.

Mandatory consumer rights under applicable laws remain unaffected.

1.3 Defective or Incorrect Products

If a product is defective, incorrectly described, counterfeit, or does not conform to the agreed specifications, customers retain their rights under applicable consumer-protection laws.

Such claims are assessed independently of the conditions governing voluntary returns and exchanges.

Where Naqsh Jewelry is legally responsible, the customer will not be required to bear charges that applicable law requires the business to cover.

1.4 Refund Processing

Approved refunds will be processed through the original payment method or another legally permitted method agreed with the customer.

Processing times may depend on the relevant bank or payment provider.

Where applicable law requires a monetary refund, store credit will not be imposed as the only available remedy.

2. Ministry of Commerce Inspection — Kuwait

Customers may request an official jewelry inspection through the relevant Ministry of Commerce and Industry procedures in Kuwait.

Customers should retain their original invoice and provide any supporting documentation required by the Ministry, including identification or applicable certificates.

The previously stated five-day inspection period, excluding public holidays, is subject to confirmation with the relevant authority.

Any official inspection rights and procedures apply according to the requirements in force at the time of the request.

3. Jewelry Repairs

Naqsh Jewelry does not provide a general voluntary jewelry warranty or guarantee unless expressly stated in writing.
Repairs are subject to inspection, technical feasibility, and acceptance by Naqsh Jewelry.
Customer-requested repairs are chargeable unless a free remedy is required by applicable law.
Repair costs will be communicated for customer approval before paid work begins.
A repair cannot be guaranteed to restore jewelry to its exact original appearance or condition.
Due to the nature of gemstones and diamonds, their appearance, shape, setting, or other characteristics may vary following repair.
Customers should disclose any previous repairs, modifications, or known damage when requesting service.

Nothing in this section excludes legal rights concerning manufacturing defects, faulty repair services, or other liabilities that cannot legally be excluded.

4. Special-Cut Diamonds and Gemstones

Not all special-cut diamonds and gemstones are repairable.
Repair acceptance depends on technical feasibility, stone availability, and the condition of the jewelry.
All accepted customer-requested repairs are chargeable unless applicable law requires otherwise.
Special-cut stone repairs may take up to 4 months, as stones may require sourcing, recutting, or special craftsmanship.
Because of the characteristics of natural stones and hand-cutting processes, color, size, shape, and appearance may vary.
Material repair limitations and costs will be communicated before approved work begins.

5. Pre-Orders and Customization

5.1 Advance Payment

A 50% advance payment is required for all pre-orders and customized jewelry orders.

If a customer voluntarily cancels an accepted order, the advance payment is non-refundable to the extent permitted by applicable law.

Refunds remain available where required by law, including applicable cases of non-fulfillment, defects, or failure to meet agreed specifications.

5.2 Production and Delivery

Under normal conditions, production and delivery take approximately 35–40 days.

Some orders may require up to 60 days, depending on materials, stone availability, and craftsmanship.

Customers will be informed of material delays and retain applicable legal remedies.

5.3 Customized Products

Customized products are created according to the specifications approved by the customer.

Natural material variations and reasonable craftsmanship tolerances may occur, but these do not permit deviations from legally required disclosures or material agreed specifications.